1. Overview
Altar provides sermons, gospel music, Christian literature, videos, live streams, access codes, device linking, content publishing tools, and optional purchases. To provide those features, we process information you give us, information created as you use the app, and limited technical information from your device or browser.
2. Information We Collect
Account and profile information
When you sign in or create a profile, we may collect your name, email address, profile photo, user ID, role, authentication status, and profile settings.
Content and app activity
We may process information about the content you browse, search for, play, purchase, unlock with an access code, add to a cart, or manage as a publisher. This helps the app show the right content and maintain your history, inbox, and access permissions.
Device and access-code information
If you link a TV, set-top box, phone, browser, or other device, we may process device identifiers, access codes, linking status, timestamps, and related account details.
Payment and order information
For purchases and subscriptions, we may store order records, product information, transaction references, payment status, receipts, and access-code delivery information. Full card details are handled by Paystack and are not stored by Altar.
Publisher uploads and content management
If you upload sermons, audio, video, PDFs, merchandise, or live-stream details, we process the files and metadata you provide, such as titles, descriptions, extensions, file sizes, publisher ownership, and submission IDs.
Diagnostics, analytics, and technical data
We may collect technical information such as browser type, device type, operating system, IP address, app version, crash reports, performance data, error logs, and usage analytics. This helps us keep the service stable and understand which parts of the app need improvement.
3. How We Use Information
- Provide streaming, reading, search, profile, device linking, access code, and content management features.
- Authenticate users and keep account sessions working across supported platforms.
- Process purchases, subscriptions, order confirmations, and content access.
- Store, deliver, and manage uploaded publisher content.
- Personalise or organise app experiences such as playlists, history, inboxes, and access permissions.
- Protect the service, investigate errors, prevent abuse, and maintain security.
- Measure app performance, diagnose crashes, and improve the quality of Altar and Sound Central.
- Respond to support, privacy, account, and publisher requests.
5. Payments
Altar uses Paystack for checkout. When you pay, Paystack may collect payment details directly from you. Altar stores the information needed to confirm the transaction, unlock content, issue access codes, maintain order history, and provide support.
Do not send full card numbers, banking passwords, or one-time PINs to Altar support. We will never ask for those details by email or chat.
6. Uploads and Publisher Tools
Publisher, moderator, and owner features allow authorised users to upload and manage content. Uploaded files and metadata may be visible to users of Altar or partner Sound Central apps depending on publication settings, content type, access permissions, and distribution choices.
Only upload content you have the right to publish. Avoid uploading private personal information inside sermons, PDFs, audio, videos, descriptions, or artwork unless you have permission and a clear reason to do so.
8. Security and Retention
We use reasonable technical and organisational safeguards to protect information, including access controls, role-based permissions, encrypted transport where supported, and monitoring for errors and abuse. No online service can guarantee absolute security.
We keep information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, maintain security, support publisher records, and enforce agreements. Retention periods may vary by data type and feature.
9. Your Choices and Requests
- You can choose not to create an account, though some features will not be available.
- You can update profile information in the app where profile editing is available.
- You can manage browser cookies and storage through your browser settings.
- You can contact us to ask for access, correction, deletion, or restriction of your personal information, subject to verification and any legal or operational limits.
- You can contact us about account removal, device unlinking, purchase support, or publisher content questions.
10. Children
Altar is a general audience Christian content platform and is not designed to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information through Altar, please contact us so we can review the issue.
11. Changes to This Policy
We may update this Privacy Policy when our app, providers, legal obligations, or data practices change. The latest version will be posted on this page with a new update date.
12. Contact Us
For privacy questions, account requests, or concerns about your information, contact Altar support.